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Privacy Policy

Pyramid Festival is owned and organized by FLOW ENTERTAINMENT LTD. BELGRADE, company number 21968196, TIN: 114078592, Company (“us,” “we,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”). By accessing or using the Site, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us when you interact with the Site. This information may include, but is not limited to:

  • Name
  • Email address
  • Username
  • Billing and payment information
  • Support requests and communication
  • User-generated content, such as comments

For selling online tickets we collect personal information that is necessary to identify you as a ticket buyer, that you provide directly to ticket selling platform, when you purchase tickets. This information includes:

  • Name
  • Email address
  • Country
  • Number of valid ID

Automatically Collected Information

When you access or use our Site, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages viewed
  • Dates and times of access

How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Site and services
  • To process transactions and send transaction notifications
  • To respond to your requests, comments, or questions
  • To send administrative information, such as updates or changes to our policies
  • To prevent fraud and ensure the security of our Site
  • To personalize your experience on our Site
  • For analytics and research purposes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our Site and providing services, and ticket sales. These service providers are contractually obligated to keep your information confidential and secure.

We may also disclose your information if required by law or when we believe that disclosure is necessary to protect our rights, protect your safety, or comply with a judicial proceeding, court order, or legal process.

Your Choices

You can choose not to provide certain personal information, but this may limit your ability to access certain features of our Site or use our services.

You may also have the following rights regarding your personal information:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information.
  • Objection: You can object to our processing of your personal information.


We use cookies and similar tracking technologies to collect and track information about your use of our Site. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:


Commissioner for Personal Data Protection

If you are not satisfied how we respond to questions, concerns, or requests regarding this Privacy Policy and your personal data, you can always contact Serbian Commissioner for Information of Public Importance and Personal Data Protection:

Addess: 15 Bulevar kralja Aleksandra street, Belgrade 11120

Tel: +381 11 3408 900

Fax: +381 11 3343 379

Office outside the Commissioner’s head office

21 Vojvode Šupljikca street, Novi Sad 21101

Tel: +38121 2107 618

26 Generala Milojka Lešjanina, Niš 18000

Tel: +38118 4151 618

Office hours: 7.30-15.30h

Email: о  



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